Support Services

Support Services include both remote access and log generation tools, allowing our technical support engineers to quickly view, diagnose, and resolve technical issues on your DiskStation from a Synology office. To do this, go to Support Center > Support Services.

To enable remote access:

Enable remote access on your DiskStation only when you are being asked by Synology technical support engineers.

  1. Tick the Enable remote access checkbox, and then click Apply for the changes to take effect.
  2. Provide Synology technical support engineers with your admin password and the support identification key via email.

Note:

To generate logs:

Generate and provide logs only to Synology technical support engineers.

  1. Click Generate logs then wait for a few minutes before the download is complete.
  2. Provide Synology technical support engineers with the logs via email.

Things you should know about our Support Services