HDD/SSD

This section allows you to monitor and understand the status of internal storage drives installed on your DiskStation. Go to Storage Manager > HDD/SSD to manage these options.

Note:

Drive's Overall, Allocation, and Health Statuses

You can learn more about each drive's information and health condition by going to Storage Manager > HDD/SSD. Each drive is color-coded to indicate its overall status:

A drive's overall status shows the relatively more serious status between the drive's Allocation status (i.e., the condition of the storage pool that the drive is assigned to) and its Health status (i.e., the condition of the drive itself). For example, if a drive’s allocation status is Not Initialized and its health status is Warning, its overall status will be Warning as this is the more serious status.

To learn about health statuses:

The health status indicates the drive condition.

Health Status Definition
Healthy The drive is in good condition, or its warning has been suppressed or disabled.
Warning The system has detected issues or an increase in bad sectors on the drive. We recommend monitoring the drive even though it may still be working properly.
Critical The system has detected one or more critical issues on the drive. Please replace the drive immediately.
Failing The system has detected severe issues on the drive. Drive integrity may not be guaranteed. Please replace the drive immediately.
Access Error The system has detected severe issues on the drive. Drive communication errors may have caused the drive to disconnect from the system, or these errors have resulted in severe read-write failure. Please replace the drive immediately.

To learn about allocation statuses:

The allocation status indicates the status of the storage pool where the drive is assigned to.

Allocation Status Definition
Not Initialized The drive can be assigned to a storage pool. DSM is not installed on the drive.
Initialized The drive can be assigned to a storage pool. DSM is installed on the drive.
Normal The drive is assigned to a storage pool. DSM is installed on the drive.
Hot Spare The drive is assigned as a hot spare drive. For more information, please refer to this article.
System Partition Failed The system cannot access the partitions of this drive.
Crashed The system has removed the drive from the storage pool. To continue using the drive, please do the following:
  1. Select a drive.
  2. Go to Action > Deactivate to deactivate the drive.
  3. Restart your DiskStation or remove and reinsert the drive.
Deactivated The drive is deactivated.

To view a drive's general information:

  1. Go to the HDD/SSD page.
  2. Select a drive and click its upper-right icon to expand the drive information.
  3. Here you can learn information regarding drive location, storage pool, allocation status, health status, temperature, serial number, firmware version, and more.

To view a drive's health information:

  1. Go to the HDD/SSD page.
  2. Select a drive and click Health Info.
  3. Go to the Overview tab to find out how many hours the drive has been powered on, and to view its current temperature, reconnection/re-identification count, and bad sector count.
  4. Go to the S.M.A.R.T. tab to perform diagnostic tests on the supported drive and view the S.M.A.R.T. attributes. In the S.M.A.R.T. Test section, you can run an S.M.A.R.T. test immediately and view the test results and schedules; in the S.M.A.R.T. Attribute section, you can view the details of the S.M.A.R.T. attribute values.
  5. Go to the IronWolf Health tab to perform diagnostic tests on the supported drive.
  6. Go to the History tab to view and export the health diagnosis results and to view the history of the major S.M.A.R.T. attributes.

Note:

Drive Tests and Analytics

The following tests and analytics can be performed on the installed drives if your drive model and DiskStation model support those features.

To start the S.M.A.R.T. test:

The S.M.A.R.T. Test section will examine and report the status of your drives, alerting you of possible drive failures. We recommended promptly changing your drives if the test fails.

  1. Go to the HDD/SSD page.
  2. Select a drive.
  3. Click Health Info.
  4. Go to the S.M.A.R.T. tab.
  5. Choose a test type and click Start to begin the test.
  6. The latest test results are displayed in the Test Result section.
  7. Go to the History tab to view previous test results.

Note:

To start the IronWolf Health test:

Seagate IronWolf Health Management relies on additional drive telemetry data, which contains more information than the S.M.A.R.T. test. We recommend you to follow the suggestions shown in each test result status. Available on certain models only.

  1. Go to the HDD/SSD page.
  2. Select a drive.
  3. Click Health Info.
  4. Go to the IronWolf Health tab.
  5. Click Start to begin the test. The Test Result section shows the latest test results.
  6. Go to the History tab to view previous test results.

Please see the table below for an overview of the output codes from the IronWolf Health test.

Output Codes from IronWolf Health Management Definition
100 Abnormally high operating temperature has been detected. Please make sure that the rear ventilation ports are not blocked, and please try to lower the ambient temperature. If the temperature is still high, please go to Control Panel > Hardware & Power > Fan Speed Mode to change the fan operation to a higher speed. If this issue persists, please contact Synology Support Team.
101 Connection issue on your DiskStation and hard drive interface has been detected. Please make sure that the drive is properly installed in the chassis or drive tray, and that the tray is properly installed in your DiskStation. If this issue persists, please contact Synology Support Team.
102 Excessive physical shock to the drive has been detected. Please make sure your hard drive and DiskStation are placed on a stable surface. If this issue persists, please contact Synology Support Team.
105 Excessive vibration has been detected. Please make sure your DiskStation is placed on a stable surface. If this issue persists, please contact Synology Support Team.
106 Excessive host resets have been detected. Please make sure the drive is properly installed in the chassis or drive tray. We recommend you to perform a power cycle. If this issue persists, please contact Synology Support Team.
200, 201, 202, and 203 To check the health status of your drive, it is recommended to run the S.M.A.R.T. extended test on the drive. If this issue persists, please contact the drive reseller or manufacturer.

Note:

To perform Benchmark:

Please note that this test is only available on certain DiskStation models in XS and XS+ series. Follow the steps below to perform a test on a drive:

  1. Go to the HDD/SSD page.
  2. Select a drive and click Benchmark.
  3. In the window that appears, click Run Test Now to start the performance test. The results will be displayed here when the test is finished.
  4. To compare the result with previous tests, click Select in the Compared test field to choose the desired log.

Note:

Drive Test Scheduling and Management

The S.M.A.R.T. test and the IronWolf Health test can be scheduled to run automatically on drives. Please note that these tests are supported only on certain models. You can refer to Drive Tests and Analytics for relevant information and follow the steps below to schedule and manage tests.

To schedule S.M.A.R.T. tests:

S.M.A.R.T. tests can be scheduled to run automatically on drives.

  1. Go to the Test Scheduler tab.
  2. Click Create to set up a new task.
  3. Modify the following settings on the General tab:
  4. On the Schedule tab, modify the following settings:
  5. Click OK to finish.

Note:

To schedule IronWolf Health tests:

IronWolf Health tests can be scheduled to automatically run on drives.

  1. Go to the Test Scheduler tab.
  2. Click Create to set up a new task.
  3. Go to the General tab to modify the following settings:
  4. Go to the Schedule tab to modify the following settings:
  5. Click OK to finish.

Note:

Drive Warning Status and Settings

You can enable or disable relevant drive warning settings when needed. Please follow the steps below for detailed instructions.

To modify the drive warning status:

The system constantly monitors the health status of your drives and will alert you when issues are detected. Some issues may be more serious than others. For certain issues resulting in Warning health status (select a drive and click Health Info > Overview), the warning status can be modified by doing the following:

  1. Please note that a drive warning indicates that drive issues have occurred. Ignoring the warning may result in data loss.
  2. Go to the HDD/SSD page and select the drive in warning status.
  3. Click Modify Drive Warning.
  4. Click on the Suppress Warning or Disable Warning option (you may be presented with these two options, depending on the type of issue):

Note:

To enable bad sector warning support:

Enabling the drive bad sector warning can alert you when bad sectors on the drive are detected, allowing you to take corresponding actions instantly. This option is enabled by default but is available on certain models only.

  1. Go to the Settings tab.
  2. Tick Enable bad sector warning. By default, this function is enabled.
  3. Click Apply.

To enable SSD lifespan notification:

SSD lifespan notification can alert you when the estimated life expectancy of an SSD reaches a specified value, allowing you to take corresponding actions instantly. This option is enabled by default but is supported on certain SSDs only.

  1. Go to HDD/SSD > Settings.
  2. Go to the SSD Estimated Lifespan Notification section to enable lifespan notification.
  3. Click Apply.

Note:

Secure Erase

You can perform Secure Erase if you wish to erase all the data on a specific drive. However, please note that Secure Erase will permanently remove all the data stored on your drive. Please make sure the selected drive is not in use and its data have been backed up before performing Secure Erase.

To perform Secure Erase:

  1. Go to the HDD/SSD page.
  2. Select a drive and click Action > Secure Erase.

Note:

Drive Deactivation or Activation

A drive that is assigned to a storage pool can be deactivated when needed, thereby removing the drive from the associated storage pool, volume, and system partition.

To deactivate a drive:

  1. Go to the HDD/SSD page.
  2. Select a drive and click Action > Deactivate.

Note:

To activate a drive:

The allocation status of a deactivated drive will change to Not Initialized, which means that DSM is not installed on this drive and the drive can be assigned to a storage pool. Please do any of the following to activate the drive:

LED Drive Indicator Status

If you want to remove a drive from your DiskStation, you can temporarily change the drive indicator from a static green color to static orange color. This allows you to instantly identify which drive slot a drive is located in, thereby preventing you from removing the wrong drive by mistake.

To locate which drive slot a drive is inserted in:

  1. Go to the HDD/SSD page.
  2. Select a drive and click Locate Drive.
  3. Click the drop-down menu and choose how long you want the drive indicator to remain in static orange color.
  4. Click Locate to change the drive indicator of where the drive is located to static orange color.
    Note: You can click Restore to restore the drive indicator to static green color.

Note:

Write Cache

Enabling the write cache support optimizes the system performance of your DiskStation. Only certain HDD models support this feature. To ensure data protection while using write cache support, usage of a UPS device is strongly recommended. We also suggest you to shut down the system properly every time after use. Disabling the write cache will reduce the chances of data loss caused by abnormal power outages.

To enable write cache support:

Please follow the steps below to enable the write cache:

  1. Go to the HDD/SSD page.
  2. Select a drive and click Action > Configure.
  3. Tick Enable write cache and click Apply. By default, this function is enabled.

Firmware Update

Firmware update ensures the compatibility and continued use of the Synology drives installed in your DiskStation. If the firmware status of one or more drives is Update required, please proceed with the update.

To update the firmware of a Synology drive:

Please follow the steps below to update the firmware of a Synology drive.

  1. Go to the HDD/SSD page.
  2. Select a Synology drive and click Action > Firmware Update.
  3. Click Update.

Note:

Drive Database

The drive database contains information on drive temperature, S.M.A.R.T. attributes, compatibility list, firmware updates of Synology drives, and more. The system updates the database automatically and periodically. However, you can also click Update Now to immediately update the database, or click Manual Update to update the database by uploading the update pack.

To update the drive database:

Please follow the steps below to update the drive database.

  1. Go to the Settings tab.
  2. Scroll down to the Drive Database section.
  3. Click Update Now.

To manually update the drive database:

Please follow the steps below to update the drive database by manually uploading the update pack.

  1. Download the update pack from Synology's Download Center.
  2. Go to HDD/SSD > Settings.
  3. Scroll down to the Drive Database section.
  4. Click Manual Update.
  5. Click Browse and select the update pack.
  6. Click Update.

Note: